Privacy Policy
Last Updated on: 27/11/2025
ALTERbyPujah (“we”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and your rights.
Information We Collect:
We may collect personal and contact details such as your name, email address, phone or WhatsApp number, and general location. In order to provide personalised coaching, you may also choose to share health and wellness information voluntarily, including your weight, age, medical concerns (such as PCOS or thyroid conditions), symptoms, menstrual cycle details, eating habits, sleep and energy patterns, allergies, progress photos, check-ins, and any other information relevant to your coaching journey.
For payments, we receive transaction-related details only; all card information is securely handled by third-party payment processors, and we do not store or access your card data. When you use our website, we may also collect technical and usage data such as your IP address, device type, browser information, pages viewed, cookies, and analytics to help improve your browsing experience.
How We Use Your Information
We use your information to review applications, assess suitability, and deliver personalised coaching. Your details help us communicate program updates, reminders, and ongoing support, as well as process payments and maintain accurate service records.
We also use certain technical data to improve website performance, functionality, and overall user experience. With your consent, we may send optional marketing emails, while any testimonials, progress photos, or screenshots are only used with your explicit permission. We do not sell your personal data.
Sharing of Information
We may share limited information with trusted service providers, including payment processors, email platforms, scheduling tools, analytics services, and cloud storage providers. Only the minimum data required for them to perform their services is shared, and these partners are not permitted to use your information for their own purposes.
Data Security
We use reasonable safeguards such as secure servers, encryption, and restricted access to protect your information. However, no method of data transmission or storage is completely secure, and absolute protection cannot be guaranteed.
Your Rights
You have the right to access the information we hold about you, request corrections or deletion, withdraw your consent at any time, and opt out of marketing emails. To exercise any of these rights, you can contact us at support@alterbypujah.com. We retain your data only for as long as necessary to provide our services and to comply with legal or accounting requirements.
Use of Cookies
Our website may use cookies to support performance, analytics, and an improved user experience. You can manage, limit, or disable cookies at any time through your browser settings.